Sears-Citibank South Dakota, NA Part 2

As I mentioned in part one of this expose I called the toll free number which Sears gave me upon arriving home. I am inserting the audio of that phone call here so you can hear for yourselves what the reason was for declining credit from the horse’s mouth

<<click on the player to hear the audio: wait for the audio to load before playing begins>>

[make sure you have your speakers unmuted or turned on]

As mentioned in Part 1, I called Equifax on Saturday, December 27 and was told every way till Sunday that they had no derogatory information about me from Citibank, Sears, or any other entity that reported to them. I asked them to send me proof of that in writing. So here it is. You be the judge. As you can see facts are facts. You will notice the judicious use of language in the letter. They were careful not to offend Citibank which is one their big customers but still able to tell me the truth.

I am inserting the polite boiler plate letter I received from fellow by the name of Whitworth who works in the office of the President for Citicorp Credit Services, Inc. (USA).

As you can see for yourself the issue of retrieving information from Equifax is totally ignored and the definition of “existing account” is now fashioned and retooled to suit the purposes of Sears/Citibank South Dakota, NA.  I guess I am fortunate that they have not been allowed to interpret the U.S. Constitution.

If you stopped a person on the street or had a round table discussion group and posed the question, “How would you define the term “existing account” in the context credit card accounts, installment accounts etc. ? How would define the term? As for myself my first reaction or thought would be to say that an existing account is one that is not closed, that is active, that has not been charged off.

I sent copies of what you have read here plus the audio of the phone call to the Connecticut State Attorney General, the Comptroller of the Currency and to the office of Senator Christopher Dodd (D)CT who chairs the Senate Banking Commitee.

Unfortunately, the CT Attorney General does not have jurisdiciton when  company has “NA” after its name. Before the end of the week I shall share with you what the Comptroller of the Currency(Consumer Assistance Center) and the office of Senator Dodd have done or not done.